Ordering Information
Payments:
We accept all popular payment methods including credit / debit cards and Paypal. 100% secure and easy. This site runs on the shopify platform.
Once payment is received we will send you an email confirming order and get to work processing your goods.
Postage:
The correct postage and packaging charges will be displayed when you checkout. We ship Worldwide, shipping costs will vary by size of order and country, You must select the correct shipping region during checkout and we reserve the right to amend any orders where sufficient shipping has not been paid.
We use Royal Mail for smaller packages and express courier services for heavier goods.
Overseas Buyers: (ordering from outside UK)
If we don't offer delivery to your country on the website please send us a message to place an order.
Overseas Buyers (from outside UK):
PLEASE NOTE BUYERS FROM OUTSIDE THE UK WILL BE LIABLE FOR LOCAL TAX AND IMPORT CHARGES - TYPICALLY 20% OF THE SALE PRICE Plus handling fee - Please check your local laws.
Buyers from outside the UK should be aware that import duties may be payable on orders and it is the customers responsibility to pay these prior to delivery.
NEW RULES FOR EUROPEAN UNION - EUROPEAN CUSTOMERS - NON UK: PLEASE NOTE DUE TO NEW CUSTOMS RULES AS OF JULY 2021 - WE CAN ONLY TAKE ORDERS FROM EUROPE VIA EMAIL - THIS IS SO WE CAN MAKE YOU AWARE OF POTENTIAL IMPORT DUTIES - If you live in a European country outside of the UK please contact us to place an order.
Order via email https://cleargroove.co.uk/pages/contact-us
Other Payment methods:
You may also pay via direct bank transfer or cheque / postal order, please contact us with your order requirements. All payments must be in £ sterling, please make payable to Net Utopia.
Packaging:
All items are sent in proper protective packaging to reduce damage in transit. All items are marked as fragile.
Delivery Times:
UK
2-7 days
Allow up to 14 days
Rest Of World
7-14 days
Allow up to 30 days
All orders are dispatched at the earliest possible convenience.
If you don’t receive your order in good time please contact us.
Obviously shipping times can vary during busy periods like Xmas/Bank holidays, extreme weather conditions, pandemic lockdown measures and during Royal Mail strike action so your patience in these circumstances is greatly appreciated.
The above estimations are a guide only and may not apply to all items, please see individual item descriptions for more details. If you do not agree to the above times please do not make a purchase.
PLEASE NOTE BUYERS FROM OUTSIDE THE UK WILL BE LIABLE FOR LOCAL TAX AND IMPORT CVHARGES - TYPICALLY 20% OF THE SALE PRICE plus handling fee - Please check your local laws.
Refunds / Returns / Exchanges: Customer satisfaction is our utmost priority and in the rare event of a problem we will make every effort to sort it out promptly. If you do have an issue please let us know within 7 days of receipt of the item. We will of course adhere to all selling laws of England and Wales. All sales are final and all items are supplied on a 'sold as seen' basis. Refunds or replacements will only be given in exceptional circumstances (where a product is deemed faulty or not as described) In these cases we will (at our discretion) send a replacement, offer an alternative item or issue a full refund.
Company Details:
Clear Groove products are supplied by Net Utopia UK, Poole, Dorset, England.
For more info please view our About Us page.
More Information:
Use the contact form or email sales@cleargroove.co.uk
Terms & Conditions can be found here
